Comptoir de Location relies on Hiboo alerts to ensure reliable billing of off-contract usage.

Main challenges‍

Initially, CDL chose Hiboo to centralize the tracking of machine usage hours and location on a single platform.

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This centralization allows them to streamline machine transport, securely share usage data, and provide their clients with environmental reporting. Before Hiboo, billing for contract overrun hours was time-consuming and difficult to implement.

More recently, Hiboo developed specific alerts enabling CDL to efficiently manage the billing of machine usage hours outside of contract terms.

The Hiboo solution

To address these challenges, CDL chose Hiboo to:

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• Bring all machines together on a single, easy-to-use platform.
• Automatically share data from rented machines with clients.
• Track the carbon footprint linked to equipment usage.
• Use contract overrun alerts to secure billing.

Focus on the alerts that secure billing

• Synchronization of contract data from BLG to Hiboo: start/end dates, contract number, customer number, site shutdowns, etc.

• Automatic reconciliation between usage hours and contractual clauses to detect discrepancies.

• Four dedicated alerts created by Hiboo for CDL:
  
  • Machines that ran more than 8 hours in a single day.
  • Machines used on weekends.
  • Machines used without an associated contract.
  • Machines that ran while a site shutdown had been declared.

Hiboo alerts make it possible to monitor usage during periods declared as “site shutdown” (e.g., bad weather). These alerts enabled CDL to recover the largest loss of revenue by billing days that had been reported as shutdowns even though the machines were ultimately used.

A Hiboo x BLG integration that streamlines processes

• Harmonization of processes between agencies, with shared rules based on alerts and contractual thresholds.
• Bidirectional data flow: usage data (Hiboo) sent to BLG and contract data (BLG) sent to Hiboo.

Results and value

1. Secured billing of off-contract usage
+100 hours per month recovered and billed thanks to contract overrun alerts.
€125K in revenue recovered in 2025 thanks to the detection of machine activity during declared site shutdown days.

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2. Operational efficiency and agency adoption
A single platform, clear alerts, and automated data sharing simplify the daily work of teams, improving responsiveness and reliability.

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3. Enhanced customer experience
Clients can easily access their machine usage data, fostering trust, better control over equipment usage, and ultimately helping reduce the carbon footprint of their construction sites.

‍About CDL

Comptoir de Location (CDL), the 4th largest equipment rental company in France, rents its machines through a network of agencies and franchisees covering the entire country. The company operates a fleet of 15,000 machines and generated €80M in revenue in 2024.